Customer Support Executive-Gurgram

Cognivancee Solutions is looking for customer-focused professionals to provide premium voice-based support for customer enquiries and transaction-related concerns.

Key Responsibilities

• Handle customer enquiries related to refunds, payments, and orders.

• Communicate clearly and professionally with customers over voice calls.

• Understand customer concerns and provide appropriate resolutions.

• Coordinate with relevant teams to resolve outstanding issues.

• Maintain accurate records of customer interactions.

• Follow service quality standards and established support procedures.

Eligibility Criteria

• Graduate in any discipline.

• Minimum one year of relevant experience.

• C1-level English proficiency with excellent verbal communication.

• Strong customer service and problem-solving skills.

Work Details

• Salary: ₹30,000 CTC; ₹26,400 in-hand per month, as advertised.

• Working schedule: 5.5 days per week.

• Shift window: 9 AM–9 PM.

• No cab facility.

• Virtual interview.

How to Apply

Email your updated resume to hr@cognivanceesolutions.com.

Mention Customer Support Executive (Premium) – Gurugram in the email subject.