Customer Support Executive (Standard)
Cognivancee Solutions is hiring Standard Customer Support Executives in Gurugram. Graduates with at least six months of experience and B2-level English proficiency will handle e-commerce order, refund, and resolution queries. Sunday is a fixed weekly off.
Posted by
Tolo Admin
The Customer Support Executive will assist customers with e-commerce-related enquiries, provide information about orders and refunds, and help resolve service issues through customer support channels.
Key Responsibilities
Respond to customer queries related to e-commerce orders and refunds.
Assist customers with order status and resolution requests.
Understand customer concerns and provide accurate information.
Coordinate with relevant teams to resolve pending issues.
Document customer interactions and update support records.
Follow customer service procedures and quality standards.
Eligibility Criteria
Graduate in any discipline.
Minimum six months of relevant experience.
B2-level English proficiency.
Strong verbal communication and customer-handling skills.
Ability to resolve customer concerns professionally.
Work Details
Salary: ₹23,500 CTC; ₹23,000 in-hand per month, as advertised.
Six working days per week.
Sunday fixed weekly off.
Shift window: 9 AM–9 PM.
No cab facility.
Virtual interview.
How to Apply
Email your updated resume to hr@cognivanceesolutions.com.
Mention Customer Support Executive (Standard) – Gurugram in the email subject.
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