FinCrime Operations Team Lead

Wise is hiring a FinCrime Operations Team Lead to oversee the daily operations of Financial Crime Operations Analysts or Specialists. The role combines people leadership, operational management, and subject-matter expertise to mitigate financial crime risks while maintaining regulatory compliance, operational efficiency, and a customer-focused approach.

Key Responsibilities

• Team Leadership: Build a high-performing team, promote accountability, encourage knowledge sharing, and resolve conflicts effectively.

• People Management: Coach and mentor team members, provide constructive feedback, manage performance and development plans, and support career growth.

• Operational Management: Oversee daily workflows, ensure adherence to internal policies and regulations, improve processes and tools, and support complex or high-risk case escalations.

• Performance Management: Monitor individual and team KPIs, quality standards, decision accuracy, and productivity. Conduct regular one-to-one coaching sessions and team meetings.

• Financial Crime Expertise: Maintain knowledge of KYC, AML, fraud, screening, regulatory obligations, and financial crime prevention practices. Investigate root causes and recommend process improvements.

• Issue Management: Escalate tooling incidents, high-risk customer issues, control weaknesses, and other material operational concerns.

• Planning and Execution: Set team goals, monitor performance outcomes, identify blockers, and use data to improve efficiency and results.

• Stakeholder Management: Coordinate with other teams and stakeholders, communicate progress, and maintain clear documentation and reports.

• Additional Duties: Participate in meetings, training sessions, workshops, and other activities supporting company objectives.

Required Skills and Qualifications

• At least 1–2 years of experience leading small to medium-sized teams, preferably in operations.

• Good understanding of KYC, AML, fraud, risk, and financial crime prevention regulations.

• Familiarity with money laundering methods and emerging financial crime trends.

• Strong operational management and tactical decision-making skills.

• Excellent written and verbal English communication skills.

• Strong organizational, interpersonal, and time-management skills.

• Ability to work under pressure, meet tight deadlines, and maintain quality.

• Ability to analyse team metrics, identify process gaps, and provide evidence-based feedback.

• Proactive, independent, accountable, and process-oriented working style.

Preferred Qualifications

• Bachelor’s degree in Finance, Business Administration, Law, or a related field.

• ICA, CAMS, or equivalent certification in KYC, EDD, AML, fraud, screening, or risk.

• Familiarity with analytics platforms such as Looker, Superset, or similar tools.

How to Apply

The supplied job description does not include a specific application link, recruiter contact, salary, or confirmed work location. Candidates should refer to Wise’s official careers website for the relevant vacancy: https://wise.jobs/