L1 Service Desk Engineer

ResoluTech Solutions is seeking L1 Service Desk Engineers to provide first-level technical support for an MNC client. Candidates should have hands-on troubleshooting experience, strong ticket-handling skills, and an understanding of incident management and service request processes.

Key Responsibilities

• Troubleshoot Microsoft 365, Office 365, and Outlook issues.

• Resolve Wi-Fi, desktop, and basic application-related problems.

• Manage support tickets using ticketing tools and follow defined Service Level Agreements (SLAs).

• Handle user account validation, password resets, and related access issues.

• Differentiate between incidents and service requests and escalate issues appropriately.

• Maintain accurate ticket records and follow established support procedures.

Required Skills

• Microsoft 365 / Office 365 and Outlook troubleshooting.

• Wi-Fi, desktop, and basic application troubleshooting.

• Ticketing tools, SLA-based ticket handling, and escalation procedures.

• User account management and password reset/validation.

• Understanding of incident management versus service requests.

Eligibility Criteria

• 1.5–3 years of relevant experience only.

• BE, B.Tech, or BCA from a regular educational programme.

• Freshers and candidates with experience outside the specified range are not eligible as per the announcement.

• Previous employment and education records must be genuine and verifiable.

Background Verification

The recruitment announcement specifies strict background verification, including verification of employment history, education records, and employer EPF/UAN details. Discrepancies may lead to rejection.

How to Apply

Send your updated CV to:

Email: connect@resolutechsolutions.com

Email subject: L1 Service Desk – Hyderabad/Mumbai