L2 Support Specialist – Progreva Private Limited

L2 Support Specialist – Hiring Now

Company: Progreva Private Limited

Position: L2 Support Specialist

Location: Remote / Pune, Maharashtra

Experience Required: 3–7 Years

Job Overview

Progreva Private Limited is looking for an experienced L2 Support Specialist to handle a hybrid role combining application support, manual testing, and product documentation. The ideal candidate should have hands-on experience across support, testing, and documentation for enterprise applications built on the .NET stack.

Key Responsibilities

• Handle L2 support incidents and user-reported issues.

• Manage incidents, reports, and dashboards in ServiceNow.

• Perform functional, regression, and release validation testing.

• Create and execute test cases, test scenarios, and testing checklists.

• Manage defects and testing activities using Azure DevOps Test Plans.

• Troubleshoot .NET applications using logs, SQL, REST APIs, and HTTP.

• Prepare user manuals, knowledge base articles, and release notes.

• Collaborate with development and QA teams to reproduce defects and validate fixes.

Mandatory Skills

• L2 Application Support or Production Support.

• Manual Testing and Test Case Preparation.

• ServiceNow Incident Management.

• Azure DevOps Test Plans.

• SQL.

• REST APIs.

• Postman or Swagger.

• Log Analysis.

• User and Testing Documentation.

• Experience supporting enterprise applications built on the .NET stack.

How to Apply

Interested candidates can send their updated resume to:

Email: hr@progreva.com