Team Leader – Customer Service (Voice / Blended)

Position: Team Leader – Customer Service
Process: Voice / Blended
Location: Airoli, Navi Mumbai
Experience: Minimum 6+ years
Maximum CTC: ₹7 LPA
Joining: Immediate joiners only
Shift: 24×7 rotational shifts

Role Overview

The Team Leader will support customer service operations within a voice or blended process, leading team performance and helping maintain service quality and customer satisfaction.

Key Responsibilities

• Manage and coordinate customer service team activities.

• Monitor team performance and service quality.

• Support the team in resolving customer service issues.

• Maintain communication with team members and relevant stakeholders.

• Help ensure operational targets and customer service standards are met.

Note: These responsibilities are indicative; the original advertisement does not provide a detailed list of duties.

Eligibility Criteria

• Minimum 6+ years of customer service experience.

• On-paper Team Leader experience is mandatory.

• Experience in voice or blended processes.

• Comfortable working in 24×7 rotational shifts.

• Immediate joiners only.

• Strong team management, communication and customer service skills.

How to Apply

Interested candidates can share their updated CV using either of the following:

• WhatsApp: 96945 20488

• Email: yuvraj@conversejob.com