Voice & Non-Voice Process Executive Hiring – MBA Freshers (Bangalore)

Overview

An exciting opportunity is available for MBA freshers to join as Voice & Non-Voice Process Executives. This role is ideal for candidates looking to start their careers in customer operations, communication, and business processes.

Job Details

• 🖥️ Job Title: Voice / Non-Voice Process Executive

• 📍 Location: Bangalore

• 🎓 Qualification: MBA (Any Specialization)

• 🕒 Experience: 0–1 Year (Freshers Welcome)

• 💼 Job Type: Full-Time

• 🏭 Industry: BPO / Customer Support

Role Description

The selected candidates will handle customer interactions across voice and non-voice channels. The role focuses on resolving queries, ensuring customer satisfaction, and maintaining efficient communication and documentation processes.

Key Responsibilities

Voice Process

• Handle inbound and outbound customer calls

• Address customer queries, complaints, and requests

• Provide accurate information about products/services

• Maintain high levels of call quality and customer satisfaction

Non-Voice Process

• Manage emails, chats, and backend operations

• Resolve customer queries through written communication

• Maintain proper documentation and records

• Ensure timely responses and resolution

Required Skills

• Excellent communication skills (English & Hindi preferred)

• Good typing speed (for non-voice process)

• Basic computer knowledge (MS Office, email handling)

• Strong problem-solving and interpersonal skills

• Ability to work in a fast-paced environment

Preferred Skills

• Prior customer handling or internship experience

• Familiarity with CRM tools

• Multi-language proficiency is an advantage

Salary & Benefits

• 💰 CTC: ₹2.5 LPA – ₹4 LPA (based on performance)

• Incentives + Performance Bonus

• Training and career growth opportunities

• Friendly and supportive work environment

Working Days & Shift

• 📅 Working Days: 6 Days a Week

• ⏰ Shift: Day Shift

How to Apply

📩 Interested candidates can apply via LinkedIn or share their resumes/contact:
📞 8285749084

Final Note

If you are an MBA fresher looking to kickstart your career in customer operations and communication, this role offers a great entry point with growth opportunities.